Common Questions & Private Chauffeur ServiceFAQs
Everything you need to know about billing, insurance, and the Colorado Luxury Driver difference.
Below you will find answers to the most common private chauffeur service FAQs we receive from Executive Assistants and corporate planners. We understand that in the world of executive travel, the details matter. If you have a specific request not covered here—such as complex roadshow logistics or specific security protocols—please contact our dispatch team directly.
The CLD Difference: Private Chauffeur vs. Rideshare
What makes Colorado Luxury Driver different from other car services or rideshare apps?
Unlike rideshare apps with random drivers, we offer a dedicated private chauffeur service. This means you get a professionally vetted driver, a guaranteed late-model luxury vehicle, and $2M in commercial liability insurance. We track your flight, handle your luggage, and ensure your confidentiality—things an app simply cannot do. Furthermore, we are a logistics partner; we anticipate problems (like traffic or flight deviations) before they impact your schedule.
Is your service discreet?
Absolutely. Discretion is a cornerstone of our business. Our chauffeurs are trained to prioritize client privacy and are accustomed to high-profile passengers. We strictly adhere to Confidentiality Agreements (NDAs) and understand that what is discussed in the vehicle stays in the vehicle.
Corporate Accounts & Billing FAQs
Do you offer corporate accounts or billing options?
Yes. We simplify expenses for Executive Assistants by offering monthly invoicing, clear itemized receipts, and dedicated account management. This allows for seamless reconciliation without the need to chase down individual ride receipts.
Do you offer flat rates or hourly pricing?
We offer both, depending on the nature of the trip:
Airport Transfers: We provide guaranteed flat-rate pricing to and from DEN, APA, and BJC.
As-Directed / Hourly: For roadshows, client dinners, or events requiring a vehicle on standby, we offer hourly rates to ensure maximum flexibility.
What is your cancellation policy?
We understand business schedules change. We offer flexible cancellation windows compared to standard industry policies. Please review your booking confirmation for specific timeframes based on vehicle type (Sedans vs. Sprinters).
Operational & Fleet Questions
How will I find my chauffeur at DEN or Centennial Airport?
- Commercial (DEN): We provide specific instructions for curbside pickup. For an elevated experience, we offer optional VIP Meet & Greet services, where a greeter meets you inside the terminal to assist with luggage and guide you to the vehicle.
- Private Aviation (APA/BJC): We specialize in tarmac-side pickup at the FBO (e.g., Signature, Modern Aviation) whenever airfield security permits.
Can my staff track the vehicle?
Yes. We provide Real-Time GPS Tracking links to Executive Assistants or security teams upon request. Your staff can monitor the vehicle’s location and status in real-time, eliminating the need to call and ask, “Is the driver there?”
Do you track flights for delays?
Yes. We monitor flights in real-time using advanced tracking software. If your flight is delayed, your reservation updates automatically, so we are there when you land—never earlier, never later.
Do you provide transportation to ski resorts like Aspen and Vail?
Yes. Our chauffeurs are trained in winter mountain driving. We use 4WD luxury SUVs equipped with dedicated winter tires to ensure safety on the I-70 mountain corridor.